I.T. Help Desk
(517) 244-1215
If you have any questions or concerns about your technology, we encourage you to call us. Calling the help desk will help in the following ways:
*Please remember not to send email to help desk. It will not be received as the account is not monitored. If you send an email to a member of the tech team, they have been told to request that you contact help desk for the reasons mentioned above.
NOTE: There will be times when you call the help desk and get voice mail. In that case, please leave a message. Messages are monitored and a ticket will be created.
NOTE 2: If you leave a message, please provide and spell out your account name: e.g. [email protected]
- The help desk has a goal of fixing issues during your phone call* which will avoid the time it might take for a member of the tech team to schedule a time with you and come out. We solve approximately 25% of our issues on first call.
- If they can’t solve the problem over the phone, the help desk has a goal of getting detailed information that will help the tech team solve your issue on the first trip out.
- The help desk is committed to making sure the most serious issues are solved first. In order to do that, we need you to call in so we can get the ticket into the system, prioritized, and sent to the tech member as quickly as possible.
*Please remember not to send email to help desk. It will not be received as the account is not monitored. If you send an email to a member of the tech team, they have been told to request that you contact help desk for the reasons mentioned above.
NOTE: There will be times when you call the help desk and get voice mail. In that case, please leave a message. Messages are monitored and a ticket will be created.
NOTE 2: If you leave a message, please provide and spell out your account name: e.g. [email protected]
Are you curious about an open ticket and seeking a status update?
There are 3 easy ways to check the status of an IT ticket:
1. Call Helpdesk for a status update.
2. Save the original ticket email you received after calling in the ticket. On it is a hyperlinked ticket number. Using this hyperlink you can check status as well as add comments.
3. Contact the assigned tech via email.